15:46:17.164 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 15:46:05.674 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 15:45:57.147 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 15:45:56.904 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 18:56:42.954 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 18:56:36.197 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 18:55:54.556 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 18:55:54.336 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 16:50:23.716 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 Looking at the Uninstall side, & having run the Adobe Cleaner tool, the following lines show Errors: While I can create a zxp file using the Log Collector Tool, I have no way of accessing it. Tricky one - I don't seem to have the folder Logs/Adobe/Installers in the Library - I'm sure I did the other day. I would be grateful for any suggestions that do might work so that I can successfully install Creative Cloud on my Mac. I've looked at all the help & guidance on the Adobe website & in the forums but none of the suggested solutions work. I have also tried deleting the OOBE folder (it re-populates) but this has had no effect.Ĭlearly there is something that is not being deleted as part of the uninstall process but I have no idea what - until that's happened, it's going to get in the way of the reinstall. This stops at 43% EVERY time I run it - sometimes it suggests that there is between 2 & 4 minutes to go to complete it and on other occasions it shows as being less then a minute - either way it fails completely & just hangs and needs a Forced Quit. I have then tried to re-install Creative Cloud using the Creative_Cloud_Installer. I have used the Adobe Creative Cloud Cleaner Tool, as well as the Creative Cloud Uninstaller but neither seems to fully uninstall the application. As part of this, I have tried to uninstall Creative Cloud but get the message "Uninstallation of Creative Cloud desktop completed with errors". Now exiting from function.Ġ9/14/18 15:02:09:165 | | | ASU | DeploymentManager | DeploymentManager | | | 6136 | The install workflow is terminating.Ġ9/14/18 15:02:12:728 | | | ASU | MSIInvoker | AAMEEUtilities | | | 2228 | Process creation completed.Ġ9/14/18 15:02:12:728 | | | ASU | MSIInvoker | MSIInvoker | | | 2228 | The return Code from Create Process (1603).I have been trying (and have given up on) installing Elements 2019. HTTPConnectorResponse is : 178Ġ9/14/18 15:02:09:165 | | | ASU | DeploymentManager | | | | 6136 | Waiting for the async thread to get the task completedĠ9/14/18 15:02:09:165 | | | ASU | DeploymentManager | | | | 4048 | Async thread is completed. So please help me.Ġ9/14/18 15:02:08:977 | | | ASU | DeploymentManager | DeploymentManager | | | 6136 | The Bootstrapper Process return code is (42).Stopping the installation process.Ġ9/14/18 15:02:08:977 | | | ASU | DeploymentManager | DeploymentManager | | | 6136 | Failed to get/verify the UpdaterCore inventory base path (C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\)Ġ9/14/18 15:02:08:977 | | | ASU | DeploymentManager | DeploymentManager | | | 6136 | sendAnalytics : Unable to find deviceId.Ġ9/14/18 15:02:09:102 | | | ASU | DeploymentManager | AAMEEUtilities | | | 6136 | The output of process received in execWithOutput :Ġ9/14/18 15:02:09:118 | | | ASU | DeploymentManager | | | | 6136 | Event Guid generated is: '91a9306f-42e5-44c6-8cfe-88473c1a2fd8'Ġ9/14/18 15:02:09:165 | | | ASU | DeploymentManager | | | HTTPConnector | 6136 | GetIEProxyInfo - Failed to get proxy for the url, error:12180Ġ9/14/18 15:02:09:165 | | | ASU | DeploymentManager | | | HTTPConnector | 6136 | The http request returned HTTP_Status:0 HttpCommunicator error:178Ġ9/14/18 15:02:09:165 | | | ASU | DeploymentManager | | | | 6136 | SendEvent failed. I am getting "The Bootstrapper Process return code is (42).Stopping the installation process." over and over again. Since 1 week I cant install any Adobe CC Pakets anymore.
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